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Last updated: March 1, 2025

This Privacy Policy describes how Charismo — hair care products (the “Site,” and any variation of the first-person pronoun “we”) collects, uses, and discloses your personal information when you visit the Site, use our services through the Site, make a purchase on charismoeu.com (the “Site”), or otherwise interact with us in connection with the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “User” means a user of the Services, whether a customer, website visitor, or other person whose information we collect under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect, among other things, changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

Collection and Use of User Personal Information

To provide the Services, we collect your personal information from various sources, as set out below. The information we collect and use depends on how you interact with us.

In addition to the specific use cases set out below, we may use the information we collect about you to contact you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect the Services, our rights, and the rights of our users or others.

Personal Information We Collect

The types of personal information we collect about you depend on how you interact with the Site and use our Services. We use the term “personal information” to refer to information that identifies you, relates to you, describes you, or could reasonably be linked to you. The following sections describe the categories and specific types of personal information we collect.

Information Collected Directly from the User

Information you provide directly to us through our Services may include:

Contact information, including the User’s name, address, phone number, and email address.
Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information, including username, password, security questions, and other information used to secure your account.
Customer service information, including information you include in your communications with us, such as when you send a message through the Services.

Some features of the Services may require you to provide certain information directly to us. You are not required to provide such information, but doing so may prevent you from using or accessing those features.

Collection of Usage Information

We may also automatically collect certain information about your interactions with the Services (“Usage Data”). We may use cookies, pixels, and similar technologies (“Cookies”) for this purpose. Usage Data may include information about your use of and access to the Site and your account, including device information, browser information, network connection information, IP address information, and other information regarding your interactions with the Services.

Information Received from Third Parties

We may also receive information about you from third parties, including service providers and vendors who may collect information on our behalf, such as:

Companies that operate the Site and Services, such as WordPress.
Our payment processors collect payment information (e.g., bank account, credit or debit card information, or billing address) to process your payments, fulfill your orders, and provide you with the products or services you ordered, as well as to fulfill our obligations under our contract with you.

When you visit the Site, open or click on emails we send you, or interact with the Services or our advertising, certain information may be automatically collected by us or by third parties we work with using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we receive from third parties will be processed in accordance with this Privacy Policy. Also see the section below titled “Third-Party Sites and Links.”

Use of User Personal Information

Providing Products and Services. We use your personal information to provide you with the Services, perform our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging delivery, facilitating returns and exchanges, and providing other account-related features. We may also enhance your shopping experience by allowing WordPress to associate your account with other WordPress services you may use. In such cases, WordPress will process your information as described in its Privacy Policy and Consumer Privacy Policy.

Marketing and Advertising. We may use your personal information for marketing and advertising purposes, such as sending you marketing, advertising, and promotional information by email, text message, or regular mail, and displaying advertising for products or services. This may include using your personal information to better tailor our Services and advertising on the Site and other websites. If you are a resident of the European Economic Area (EEA), the legal basis for this processing activity is our legitimate interest in selling you our products in accordance with Article 6(1)(f) GDPR.

Security and Fraud Prevention. We use your personal information to detect, investigate, and take appropriate action regarding potentially fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for maintaining the security of your account credentials. We strongly recommend that you do not share your access credentials, including your username and password, with anyone. If you believe your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for this processing activity is our legitimate interest in keeping our website secure for you and other customers, in accordance with Article 6(1)(f) GDPR.

User Communications and Service Improvement. We use your personal information to provide you with relevant services and to improve our Services. It is in our legitimate interest to respond to your needs, provide you with effective services, and maintain a business relationship with you in accordance with Article 6(1)(f) GDPR.

Cookies

Our Site, like many other websites, uses cookies. We use cookies to provide and improve the Site and Services (including remembering your actions and preferences), to conduct analytics, and to better understand how you interact with the Services (for our legitimate interests in administering, improving, and optimizing the Services). We may also allow third parties and service providers to use cookies on the Site to better tailor services, products, and advertising on the Site and other websites.

Most browsers automatically accept cookies by default, but you can configure your browser to delete or reject cookies using its controls. Please note that deleting or blocking cookies may adversely affect your user experience and may cause some Services, including certain features and capabilities, to malfunction or become unavailable. Additionally, blocking cookies may not completely prevent the sharing of information with third parties such as our advertising partners.

Disclosure of Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract performance, legitimate purposes, and other reasons in accordance with the terms of this Privacy Policy. These circumstances may include sharing your personal information with:

Vendors or other third parties that provide services on our behalf (e.g., IT management services, payment processing, data analytics, customer service, cloud storage, order fulfillment, and shipping).
Business partners and marketing partners to provide you with services and display advertising. Our business partners and marketing partners will use your information in accordance with their own privacy notices.
When you instruct us to disclose, or otherwise consent to our disclosing, certain information about you to third parties, such as for purposes of delivering your products or in connection with your use of social media widgets or login integrations, with your consent.
Our affiliates or others within our group of companies, for our legitimate interests in operating a successful business.
In connection with a business event such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, or the rights of our users or others.

User Content

The Services may allow you to post product reviews and other user-generated content. If you post user-generated content in any public area of the Services, that content will become publicly available and accessible to everyone.

We do not control who will have access to the information you share with others, and we cannot guarantee that those who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you post, nor for the accuracy, use, or misuse of any information you disclose to or receive from third parties.

Third-Party Sites and Links

The website may contain links to websites or other online platforms operated by third parties. If you use these links to visit websites that are not affiliated with our affiliates/partners, please review the privacy and security policies and other applicable terms of those websites. We do not warrant and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information contained therein. Information you post in public or semi-public places, including information you share on third-party social media platforms, may also be visible to other users of the Services or those platforms without any restrictions on its use imposed by us or the third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or their owners or operators, unless otherwise stated in the Services.

Privacy Policy — RESQ

Last updated: October 6, 2025

This Privacy Policy describes how RESQ — liquid dietary supplements (the “Site,” and any variation of the first-person pronoun “we”) collects, uses, and discloses your personal information when you visit the Site, use our services through the Site, make a purchase on resqlab.pl (the “Site”), or otherwise interact with us in connection with the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “User” means a user of the Services, whether a customer, website visitor, or other person whose information we collect under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

Collection and Use of User Personal Information

To provide the Services, we collect your personal information from various sources, as set out below. The information we collect and use depends on how you interact with us.

Personal Information We Collect

Information Collected Directly from the User

Information you provide directly to us through our Services may include:

Contact information, including the User’s name, address, phone number, and email address.
Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information, including username, password, security questions, and other information used to secure your account.
Customer service information, including information you include in your communications with us, such as when you send a message through the Services.

Collection of Usage Information

Information Received from Third Parties

We may also receive information about you from third parties, including service providers and vendors who may collect information on our behalf, such as:

Companies that operate the Site and Services, such as Shopify.
Our payment processors collect payment information (e.g., bank account, credit or debit card information, or billing address) to process your payments, fulfill your orders, and provide you with the products or services you ordered, as well as to fulfill our obligations under our contract with you.

Any information we receive from third parties will be processed in accordance with this Privacy Policy. Also see the section below titled “Third-Party Sites and Links.”

Use of User Personal Information

Providing Products and Services. We use your personal information to provide you with the Services, perform our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging delivery, facilitating returns and exchanges, and providing other account-related features. We may also enhance your shopping experience by allowing Shopify to associate your account with other Shopify services you may use. In such cases, Shopify will process your information as described in its Privacy Policy and Consumer Privacy Policy.

Cookies

Our Site, like many other websites, uses cookies. For more information about the cookies we use in connection with the operation of our Shopify store, visit https://www.shopify.com/legal/cookies. We use cookies to provide and improve the Site and Services (including remembering your actions and preferences), to conduct analytics, and to better understand how you interact with the Services (for our legitimate interests in administering, improving, and optimizing the Services). We may also allow third parties and service providers to use cookies on the Site to better tailor services, products, and advertising on the Site and other websites.

Disclosure of Personal Information

Vendors or other third parties that provide services on our behalf (e.g., IT management services, payment processing, data analytics, customer service, cloud storage, order fulfillment, and shipping).
Business partners and marketing partners to provide you with services and display advertising. Our business partners and marketing partners will use your information in accordance with their own privacy notices.
When you instruct us to disclose, or otherwise consent to our disclosing, certain information about you to third parties, such as for purposes of delivering your products or in connection with your use of social media widgets or login integrations, with your consent.
Our affiliates or others within our group of companies, for our legitimate interests in operating a successful business.
In connection with a business event such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, or the rights of our users or others.

We disclose the following categories of personal information and sensitive personal information about you for the purposes set out in the sections “How We Collect and Use Your Personal Information” and “How We Disclose Your Personal Information” above:

Identification information (such as basic contact details and certain order and account information) — shared with vendors and third parties that provide services on our behalf (e.g., internet service providers, payment processors, fulfillment or customer service partners, and data analytics providers), business and marketing partners, and affiliates/partners.
Commercial information (such as order information, purchase information, and customer service information) — shared with the same categories of recipients listed above.
Internet and similar network activity information (such as usage data) — shared with the same categories of recipients listed above.
Geolocation information (such as location derived from IP address or other technical means) — shared with the same categories of recipients listed above.

We do not use or disclose your sensitive personal information without your consent or for the purpose of inferring characteristics about you.

With your consent, we share your personal information for advertising and marketing purposes as follows.

In the past 12 months, we have “sold” and “shared” (as those terms are defined under applicable law) personal information for advertising and marketing purposes as set out below:

Identification information (such as your name, email address, and phone number) — shared with business and marketing partners.
Commercial information (such as records of products or services purchased) — shared with business and marketing partners.
Usage data — shared with business and marketing partners.

User Content

Third-Party Sites and Links

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request the deletion of that information.

As of the effective date of this Privacy Policy, we are not aware of whether we “share” or “sell” (as those terms are defined under applicable law) personal information about individuals under 16 years of age.

Security and Retention of User Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure during transmission. We encourage you to avoid using unsecured channels to transmit confidential or sensitive information to us.

The length of time we retain your personal information depends on various factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or otherwise enforce applicable agreements and policies.

User Rights

Depending on where you live, you may have some or all of the following rights with respect to your personal information. However, these rights are not absolute and may only apply in certain circumstances, and where permitted by law, we may decline your request.

Right to know / right of access to your personal information. You may have the right to request access to the personal information we hold about you, including how we use and share your information.
Right to deletion of personal information. You have the right to request the deletion of personal information we hold about you.
Right to correction of personal information. You have the right to request the correction of inaccurate personal information we hold about you.
Right to portability of personal information. You may have the right to obtain a copy of the personal information we hold about you and request its transfer to a third party in certain circumstances and subject to certain exceptions.
Right to opt out of sale, sharing, or targeted advertising. You have the right to direct us not to “sell” or “share” your personal information or to opt out of processing your personal information for purposes that constitute “targeted advertising” as defined under applicable privacy law. Please note that if you visit the Site with a GPC opt-out signal enabled, then, depending on your location, we will automatically treat this signal as a request to opt out of the “sale” or “sharing” of information for the device and browser you use to visit the Site.
Restriction of processing. You may request that we stop or restrict the processing of your personal information.
Withdrawal of consent. Whenever we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
Appeal. If we decline your request, you have the right to appeal our decision. To do so, you must respond directly to our refusal.
Managing your communication preferences. We may send you promotional emails, and you may opt out of receiving them at any time using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as notifications about your account or orders.

You can exercise any of these rights as indicated on the Site, or by contacting us using the contact information provided below.

We will not discriminate against you for exercising any of these rights. Before providing a substantive response to your request, we may need to collect information from you (such as an email address or account information) to verify your identity. Subject to applicable law, you may designate an authorized representative to submit a request on your behalf to exercise your rights. Before accepting such a request, we will require the representative to provide appropriate authorization to act on your behalf, and we may also require you to confirm your identity directly with us. We will respond to your request in a timely manner, in accordance with applicable law.

Complaints

If you have a complaint about how we handle your personal information, please contact us using the contact information provided below. If you are not satisfied with our response to your complaint, depending on where you live, you have the right to appeal our decision (by contacting us using the contact information provided below) or to file a complaint with your local data protection authority. A list of relevant data protection supervisory authorities in the EEA can be found here.

International Users

Please note that we may transfer, store, and process your personal information outside your country of residence. Your personal information is also processed by employees and third-party service providers and partners in those countries.

If we transfer your personal information outside Europe, we will rely on recognized data transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or any equivalent instrument adopted by the competent authority in the United Kingdom, unless the data is transferred to a country recognized as providing an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us by phone or email at charismopolska@gmail.com.

Under applicable data protection law, and unless expressly stated otherwise, we are the controller of your personal information.